PanaloKO Over-the-Counter Cash Agents — Limits, Fees & Settlement
Over-the-Counter Cash Agents is a Philippine payment rail — regulation: The Anti-Money Laundering Act and, for money service businesses, Bangko Sentral ng Pilipinas.
| Fact | Value |
|---|---|
| Operator | Individual wallets and billers contract each of these agent networks separately, and none is a single operator: all are independently owned and BSP-accredited on their own, such as Philippine Seven Corporation's CliQQ counters in 7-Eleven, Cebuana Lhuillier, M Lhuillier, Palawan Pawnshop and others |
| Regulator | The Anti-Money Laundering Act and, for money service businesses, Bangko Sentral ng Pilipinas |
| Wallet limit | Not published |
| Per-transaction cap | Not published |
| Settlement | at once and face to face, with the counter handling the cash and the credit to a linked wallet landing within minutes to the same day, depending on the receiving institution |
| Figures as of | 2026-09 |
The payment rail Over-the-Counter Cash Agents is what this page is about. The last section explains why anything specific to a particular operator’s cashier is deliberately left out.
Over-the-Counter Cash Agents: the key points
| Field | Value |
|---|---|
| Operated by | Individual wallets and billers contract each of these agent networks separately, and none is a single operator: all are independently owned and BSP-accredited on their own, such as Philippine Seven Corporation’s CliQQ counters in 7-Eleven, Cebuana Lhuillier, M Lhuillier, Palawan Pawnshop and others |
| Regulated by | Bangko Sentral ng Pilipinas |
| Wallet limit | Not applicable to this rail |
| Per-transaction cap | Not applicable to this rail |
| Settlement | at once and face to face, with the counter handling the cash and the credit to a linked wallet landing within minutes to the same day, depending on the receiving institution |
| Published fees | Not published |
A rail-wide fee cannot exist without a rail, so each agent network charges its own rate and each receiving wallet charges its own. Consumer schedules comparable to GCash’s own free-to-PHP-8,000-then-2-per-cent OTC schedule are published by none of Cebuana Lhuillier, M Lhuillier or Palawan, so that schedule is a GCash charge and should never be attributed to them.
Recorded in 2026-09, the figures here describe that moment and nothing later. Limits and fees change at payment providers without notice, so the provider’s own page is the only source that stays current.
Verification tiers
Because no published verification tiers for Over-the-Counter Cash Agents could be sourced, none appear here. Regulated Philippine e-money accounts nonetheless routinely require identity verification, and when a limit comes in lower than expected, an unverified account is typically why.
No consumer-facing tier system exists across these networks. Cash withdrawals now reach enhanced due diligence at PHP 1,000,000 rather than PHP 500,000 under BSP Circular No. 1230 of February 2026, and that sits alongside the one genuine cross-cutting threshold, regulatory in origin: a cash transaction above PHP 500,000 is a covered transaction under the Anti-Money Laundering Act, triggering a mandatory report. What binds the institution here is reporting, not any limit on the customer, and it covers BSP-supervised institutions broadly rather than cash agents specifically.
Paying with Over-the-Counter Cash Agents at PanaloKO
- Log in to PanaloKO, then go to the cashier.
- In the cashier, select Over-the-Counter Cash Agents from the list of payment methods shown for your account.
- Make sure the name on your PanaloKO account matches the name on your Over-the-Counter Cash Agents account.
- Read the minimum, maximum and any fee on the cashier screen first; the amount comes after.
Before your first deposit with any new method, read the cashier screen, which shows the live limits for your account.
FAQ
What limit applies to an Over-the-Counter Cash Agents wallet?
No wallet ceiling is published by Over-the-Counter Cash Agents, so this page gives none.
What is the processing time for Over-the-Counter Cash Agents?
The rail settles at once and face to face, with the counter handling the cash and the credit to a linked wallet landing within minutes to the same day, depending on the receiving institution. Separate from that, and usually slower, is the operator's own review before it releases a withdrawal.
Are there fees with Over-the-Counter Cash Agents?
Over-the-Counter Cash Agents has no fee schedule in a form that can be quoted, so check its own page.
Who regulates Over-the-Counter Cash Agents?
Over-the-Counter Cash Agents — regulation: The Anti-Money Laundering Act and, for money service businesses, Bangko Sentral ng Pilipinas. That covers the rail, not the casino.
Other payment rails explained here
| Guide | What it covers |
|---|---|
| GCash | Licensed by Bangko Sentral ng Pilipinas in the capacity of Electronic Money Issuer |
| Maya | Its status with Bangko Sentral ng Pilipinas being that of Electronic Money Issuer and registered Operator of Payment System |
| GrabPay | Licensed as an Electronic Money Issuer since 2018 by Bangko Sentral ng Pilipinas |
| InstaPay | Under the National Retail Payment System framework, supervised by Bangko Sentral ng Pilipinas |
| Debit and Credit Cards | Bangko Sentral ng Pilipinas, citing the Manual of Regulations for Banks alongside Republic Act No. 10870 and Circular No. 1003 |